Frequently Asked Questions

Common purchase queries answered

How long does it take for me to receive my order?

Orders are normally delivered within 3-4 business days.

How do I create an account?

Please click my account in order to login or signup on our website.

How do I change my shipping address?

Please call our hotline and our staff will help you in changing the shipping address.

How do I track the status of my order?

You can track your order through the order tracking option available on our website. Alternatively you can also contact our support staff for assistance.

Will you keep my credit card information on file?

We use industry standard encryption to process payment.

Will my items come in one package?

Sometimes orders are shipped in multiple packages. Don’t worry we will let you know if that’s the case.

What is your return policy?

We offer easy 14 days return & exchange in case if goods have problems.

I received the wrong item

We will replace the wrong item for you. Please contact our sales team at sales@zamarah.com

My order arrived damaged

We will replace the wrong item for you. Please contact our sales team at sales@zamarah.com

Where should I mail my authorized return?

Our return address is G-42, The Central Mall, Karachi

How do I receive customer support?

Our Customer Support Team is there to help you out via various social media channels. You can also directly reach us at cs@zamarah.com

What do I do if I entered an incorrect shipping address?

Please call our hotline and our staff will help you in changing the shipping address.

Can I change or cancel an order after I've submitted it?

Please call our hotline if you wish to cancel any order.

Can I pre-order an item that is sold out?

Please contact our sales team for pre-orders at sales@zamarah.com